Useful Contacts

Your customer relations team

Taylor Wimpey Central London
+44 (0)20 7355 8134

Ground Floor East Wing, BT Brentwood
1 London Road
Essex
CM14 4QP
Email Us
View Website

Please note our office hours are 08.30 to 17.30 Monday to Thursday and 08.30 – 15:30 Friday.

Out of hours emergencies

Nationwide Property Assistance (NPA)
+44 (0)345 609 158

Opening hours: 17:30 – 08:30 Monday to Thursday, 15:30 onwards Friday, Weekends and Bank Holidays

You will be required to provide NPA with your full postal address. If NPA regard the item as a non-emergency, they will refer this back to working hours reports through TWCL.

Concierge

+44 (0) 7999031303

Concierge2@postmark.london

Managing Agent

FirstPort Group Limited

+44 (0)799 911 8347

Estatemanager@postmark.london

www.firstport.co.uk

 

Facilities

Facilities at Postmark London 

Your Managing agent FirstPort is responsible for the communal areas of the building. These are managed on a day-to-day basis by the Concierge. Should you have any queries relating to the shared facilities, the Concierge or the Estate Manager can be contacted using the details below:

Managing Agent Contact details:

Firstport Group Limited

1 Glasshouse Gardens

London E20 1HR

www.firstport.co.uk

Concierge Contact details:

1 Manuscript Court, 1 Paragon Square, WC1X 0BY

+44 (0)7999031303

concierge2@postmark.london

headconcierge@postmark.london

Estate Manager Contact details: 

estatemanager@postmark.london

Online Residents Portal

http://postmark.london

Concierge Hub

The Concierge and residents lounge will be open and accessible 24/7 for private residents.

Private Residents Lounge

The private residents lounge will be open and accessible to residents subject to booking on an exclusive or shared basis. The essence of this facility is essentially a private entertaining area, where residents can host gatherings, and meet with friends and neighbours. This area will be WIFI enabled and equipped with a fitted Kitchen, Television and private terrace with hardwood seating and decking.

Communal Roof Terraces & Courtyard Garden

The communal Roof Terraces & Courtyard Garden are accessible to all residents. BBQs and flammable materials are not permitted in these areas.   

Wellness Centre

The wellness centre is open to residents every day including weekends (exc. New Years Eve and earlier closing times on Christmas Eve).

You will be required to complete an induction before you are able to use these facilities.  This can be organised by contacting Motiv8 by telephone on 020 8481 9700 or by email at wellnesscentre@postmark.london

During the induction you will be required to sign a health questionnaire and will be shown the ‘house rules’ of using the facility which include Health and Safety. Once the induction is complete, your entry fob will be updated to allow you access into the gym for a whole year.  Your health questionnaire will then need to be reviewed and updated as required annually to keep an accurate record of your health.

You will be charged an induction fee, which will need to paid directly to Motiv8.

Cycle storage

The Cycle storage is in the Lower Ground floor and is accessible to all residents by fob access.

Parking 

There is private underground parking in the development. Car Parking is limited to those customers who have purchased space’s. Spaces with electric charging points are also available. Please note the car park will not be available until legal completion of Phase 4 Postmark which is currently estimated in Q3 / Q4 2025.

Post

Your post will be delivered in your locked post box located in the entrance lobby, please collect your post daily.

Refuse and Recycling 

The refuse store is located on the Lower Ground Floor.  London Borough of Islington will collect waste and recycling from the refuse store weekly.

London Borough of Islington offer a bulky waste collection service. This includes waste that is not covered in the weekly waste collection such as appliances or large furniture. There is a charge for this service.

You can book a bulky waste collection online by visiting,

https://www.islington.gov.uk/bulky-waste-collection

Please place the following into the recycling bins provided in the refuse store:

  • Paper and Cardboard
  • Food tins & drink cans
  • Glass

For more information, please visit the London Borough of Islington website:

https://www.islington.gov.uk/recycling-and-rubbish